Delivery

Delivery time*

Netherlands: Orders placed on Monday to Saturday before 12:00 pm are shipped the same day.

Belgium: Orders placed on Monday to Saturday before 12:00 pm are delivered within 1-2 working days.

Germany: Orders placed on Monday to Saturday before 12:00 pm are delivered within 2-3 working days.

Austria: Orders placed on Monday to Saturday before 12:00 pm are delivered within 8-11 working days.

Within Europe: Kidzroom makes every effort to deliver your order within 4-5 working days.
For current information on the other countries where we deliver, we refer to the website of PostNL.

Outside Europe: Kidzroom will do its utmost to ensure that your order is delivered within 14 working days.
For up-to-date information on the other countries where we deliver we refer to the website of PostNL.


*Due to pressure and understaffing of the postal services it is possible that your order will be delivered later than usual. As soon as you receive an email with a track and trace link your order has been processed and is in the sorting centre of the carrier. Thank you for your understanding and keep a close eye on your track and trace.

 

Delivery attempts

The package will be offered to the door once. When you are not at home the carrier will offer the package to your neighbours or bring it to the nearest pickup point. This will be announced by a note in your mailbox and an adjustment in your Track & Trace. You have 2 weeks to collect the parcel from the collection point. If the parcel has not been collected after 2 weeks, it will be returned to sender. You will always have to sign for receipt of the parcel.