Returns

Kidzroom always tries to inform you as well as possible about its articles via the website. Should an article not meet your expectations, it can be exchanged or returned.

 

Returns

Kidzroom defines a return as an ordered article that is sent back by the customer to the return address of Kidzroom. The shipping costs and risks of returning are for the buyer. You may decide whether you send it by regular post or with track and trace.

 

Trial period

The exchange or return of your order is possible. Within 14 days after receipt of the order you may report the return and then you have 14 days to return the package. The order may also be returned within 14 days of receipt without prior notification. Kidzroom will use the carrier's delivery date as the date of receipt, unless the order was delivered to a third party not designated by you. Within this period you may view and/or try on the article, unless stated otherwise.

As a consumer, you are entitled to a fourteen day cooling-off period in order to see, feel and assess the Kidzroom products. If you return the whole order, we will refund the whole amount, including the shipping costs you paid in the shop (not the costs you made to return it to us) to the account number we have on record.

 

Registration of the articles

Please fill in the return form that is on the packing slip you received with your order. Clearly state the following details:

- Order number
- Name and address details
- The reason for the exchange/return

You can then return the article by post within 14 days to the Kidzroom PO Box number. There are a number of conditions attached to the exchange. Therefore please read the General Terms and Conditions carefully.

 

Return address:

Vadobag Europe B.V.
Attention: Kidzroom Returns
Docklands 5
5026 SL Tilburg
NL

 

Conditions for exchanges and returns 

 

What does Kidzroom do with returns that do not meet the above conditions?

Do you anticipate a situation in which problems may arise? Please contact our customer service department as soon as possible.

 

Receipt at Kidzroom

After we have received your order, you will receive an e-mail confirmation.

 

Other questions?

Do you have any other questions that have not been answered specifically? Please contact Kidzroom via the customer service department. We will be happy to assist you.